STUDIO POLICIES

  • 12-Hour Notice Required
    To ensure fairness and accommodate all clients, we require a minimum of 12 hours' notice for any class cancellations. Cancellations made within 12 hours will lose your class credit and a $10 fee will be incurred. This policy helps us manage class sizes and allows wait listed clients the opportunity to attend.

  • Arrive On Time
    Please arrive at least 5-10 minutes before your class starts. Late arrivals disrupt the class and compromise the safety and experience of all participants. If you are not present at the start of class, your spot can be given to a client waiting on standby after the 5 minute period lapses. If you think you will be beyond 5 minutes arrival, please text or email us at info@o2-pilates.com

  • Join the Waitlist
    If a class is full, you can join the waitlist. If a spot becomes available, you'll be automatically added to the class and notified via email or text. Please confirm your attendance promptly. If you no longer wish to attend, please remove yourself from the waitlist to allow others the opportunity. If you do not confirm being promoted from the wait list within 4 hours, the next client will be notified.

  • Membership Terms
    Memberships are available in various packages to suit your needs. Please note that memberships are non-refundable and non-transferable. Memberships can be paused or extended for medical reasons with a doctor’s note.

    *3 month minimum. Sessions do not roll over

    All expiration dates apply, no exceptions

    30 Day- pause or cancellation notice

  • Grip Socks Required
    For safety and hygiene, grip socks are required during all Pilates classes. They help provide stability on the reformer and prevent slipping. If you don't have grip socks, they are available for purchase at the studio.

  • Your Well-being First
    Please inform your instructor of any injuries, medical conditions, or special needs before the class begins. If you feel unwell or experience any discomfort during the class, please stop immediately and inform the instructor.

  • No Refunds
    All class packages, memberships, and drop-in sessions are non-refundable. If you have any concerns or special circumstances, please contact us, and we will do our best to accommodate your needs.

  • Special Considerations
    If you are pregnant or recovering from an injury, please inform your instructor before the class. We offer modified exercises to accommodate your condition and ensure a safe and effective workout.

    We recommend our Pelvic Floor and Reform & Restore classes for 2nd and 3rd trimester clients

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FAQs

  • Please inform your instructor of any injuries, medical conditions, or special needs before the class begins. We offer modified exercises to accommodate your condition and ensure a safe and effective workout.

  • All class packages, memberships, and drop-in sessions are non-refundable. If you have any concerns or special circumstances, please contact us, and we will do our best to accommodate your needs.

  • Yes, we offer one-on-one Pilates sessions next door at O2 Chiropractic and Wellness for those who prefer personalized instruction. Contact us to book a private session.

  • Yes, we offer modified exercises for pregnant clients to ensure a safe and effective workout. Please inform your instructor if you are pregnant.

  • Our studio is equipped with premium Balance Body Studio Reformers, and we provide all necessary Pilates equipment. We also have changing rooms and storage for your personal belongings.

  • You can book a class through our online booking system on our website. Simply create an account, choose your class, and secure your spot.

  • Memberships can be paused or extended for medical reasons with a doctor’s note. Please contact us for assistance with pausing your membership.

  • Wear form-fitting, comfortable clothing and grip socks for safety and hygiene. Avoid overly loose clothing that might get in the way during exercises.

  • When you arrive, please walk to the back into the arched room. Here you will find cubbies with baskets for you to store all items including your phone. Phones are prohibited in the studio during class so please make sure to turn them on silent while class is in session. Towels and waterbottles are the only items to be stored at your reformer.

  • Please arrive at least 5-10 minutes before your class starts to prepare and get settled. This ensures you have enough time to set up and start the class on time.

  • If you arrive more than 5 minutes late, you may not be allowed to join the class as it can disrupt the session and compromise the safety and experience of all participants.

  • We require a minimum of 24 hours' notice for any class cancellations. Cancellations made within 24 hours of the class will be charged in full.

  • If a class is full, you can join the waitlist. If a spot becomes available, you'll be automatically added to the class and notified via text. Please confirm your attendance promptly. Unconfirmed waitlisted spots will be given away after four hours.

  • No, all necessary equipment will be provided at the studio. Just bring yourself and your grip socks. You can purchase grip socks at the studio if needed

  • Yes, prior Pilates experience is recommended for advanced classes. It's important to have a solid understanding of Pilates basics before moving on to more challenging exercises.